PRIVACY POLICY

Cloud Nover (BOS & Chatbot System)
Last updated: April 2026

1. Introduction

Cloud Nover operates a Business Operating System (BOS) and WhatsApp-based chatbot services used for hotspot billing, customer management, and automated notifications.

This Privacy Policy explains how we collect, use, and protect user information when you use our services.

2. Information We Collect

We may collect the following information:

• Phone numbers (for WhatsApp communication and billing)
• Device information (e.g., MAC address for hotspot authentication)
• Transaction/payment reference data
• Messages sent through WhatsApp Business API (service-related only)
• Usage logs (time of connection, session data)

We do NOT collect sensitive personal data beyond what is required for service delivery.

3. How We Use Information

We use collected data for:

• Providing internet hotspot access
• Sending payment confirmations
• Sending service notifications via WhatsApp
• Managing customer accounts
• Improving system performance and security
• Preventing fraud and misuse of services

4. WhatsApp Messaging Usage

Our system uses WhatsApp Business API strictly for:

• Service-related messages (e.g., payment confirmation)
• Customer support responses
• Account or session notifications

We do NOT send spam, promotional abuse, or unsolicited marketing messages.

All messages are either:

• User-initiated, or
• Directly related to service delivery

5. Data Storage and Security

We implement security measures to protect user data, including:

• Secure server storage
• Access control restrictions
• Encrypted communication where applicable

We do not sell or share user data with third parties for marketing purposes.

6. Data Sharing

We may share limited data only when necessary:

• With payment gateways (for transaction processing)
• With WhatsApp/Meta APIs (for messaging services)
• When required by law or regulatory authorities

7. Data Retention

We retain user data only for as long as necessary to:

• Provide active services
• Maintain transaction records
• Comply with legal requirements

After that, data may be securely deleted or anonymized.

8. User Rights

Users have the right to:

• Access their data
• Request correction of incorrect information
• Request deletion of their data (where applicable)

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.

10. Contact Information

If you have questions about this Privacy Policy, contact us:

📧 Email: support@cloudnover.co.tz
🌐 Website: https://cloudnover.co.tz